Frequently Asked Questions
Relax Wraps Product Guarantee: Our ultimate goal is to help you feel better! This is very important to us. If your wrap does not meet your expectations, please let us know.
We offer two options: If you aren't happy with it or would like to exchange it for a different shape, it can be returned to us in its original condition within 14 days. It must not show signs of significant use or overheating.
If you would like to return the product, you will cover the shipping cost to return it to us. Once received, the cost of the wrap and the original shipping charge will be refunded.
If you would like to exchange your wrap, you will cover the shipping cost to return it to us, and we will cover the shipping cost to mail your replacement.
Whether a return or an exchange, please send your wrap with your contact information included to:
2416 Music Valley Dr, Suite 114
Nashville, TN 37214
If your wrap has a manufacturing defect (unlikely, but these are made by hand), we will gladly pay the shipping cost to replace your wrap for a brand new one. You will incur no cost for the exchange, and we appreciate your giving us the opportunity to make it right!
We strive to help you feel better and we truly thank you for your business!
The Relax Wraps Family
How long do I heat my Relax Wrap?
Safe heating of your wraps depend on the wrap size, your microwave heating ability and your preferences.
Actual heating times may vary from those suggested above. Use care when heating any product. Never leave your microwave unattended.
Note: The product can feel significantly warmer on bare skin than through clothing, so we suggest that you shorten the heating time for bare skin application.
Caution: Stay mindful of how your skin feels. At first, having the product extremely hot might feel pleasant, but leaving an extremely hot wrap on your skin, even for a short period of time, may cause your skin to burn. If you like your wrap extremely hot, you may want to remove your wrap periodically to check that your skin has not gotten hot enough to cause skin damage.
To avoid overheating, heat slowly the first time you use it. Remember: start low and go slow. Begin at the lowest heating time suggested above, heating in 15-second increments until it’s just like you like it. You can always add more time, so use caution and heat carefully each time to extend the life of the flax and herbs.
Can I Burn My Relax Wrap?
Yes! If you leave it in the microwave for too long, it will begin to smell burnt. If this happens, remove the wrap from the microwave and allow to cool until comfortable to the touch. Depending on how hot it got, it may be unusable, or at the very least have a shorter product life. If the wrap smells burnt, you will likely find a hole in the fabric where the flax has gotten so hot that it created this burn hole. This doesn't have to happen! Check out the heating tips above to avoid burning your wrap.
We don't offer a full product exchange unless we made a mistake while making your wrap. But we are all human! If you burn your wrap, we offer 20% off of a replacement wrap. Please call us at 615.872.0505 to get this discount, we don't offer this on the website.
How long do I leave my Relax Wrap in the freezer?
It takes a bit longer for the product to become cold and it will never freeze solid. This is a benefit as some cold therapies are so cold they are painful! Place the product in a plastic bag to avoid exposure to moisture and food smells and place in the freezer for 1-2 hours. Wraps can stay in the freezer continuously if in a plastic bag, so they remain cold until you are ready to use them.
How long does the temperature last?
Please keep in mind, there is a difference between hot and warm. When heated, the wrap stays hot for 20-45 minutes, which is the safest duration most physicians recommend for hot therapy. It stays warm for several hours. For example, if you use the wrap to help you fall asleep, you don't have to worry about burning yourself as with a heating pad- the wrap will only stay hot for 20-45 min. But you will be pleasantly surprised to find the wrap still has some warmth in it when you wake up.
There is no waiting time between reheats. If you like the wrap very hot, just pop it back in the microwave as soon as it begins to cool in 15-30 second increments. Be aware that it is not necessary to reheat for as long! To avoid overheating the wrap or your skin, please check the entire wrap before placing directly on your skin when reheating.
From the freezer, the cold temperature typically lasts for 15-20 minutes.
Can I wash my wrap?
No, the wraps are not machine washable. If you get something on the fabric, take a damp cloth or baby wipe and gently blot. Water causes the flax and herbs to clump, and can destroy your product. Avoid exposure to excessive moisture by keeping your wrap in the plastic bag you received with your wrap.
What’s the best way to preserve the freshness of the herbs?
Most importantly, do not overheat the product. This scorches the flax seeds and herbs inside, shortening the life of the wrap. When not in use, store in a plastic bag at room temperature, or in the refrigerator to preserve freshness.
How long does the scent of the herbal blend last?
The herbs will be aromatic for about 1-2 years, depending on care and frequency of use. To keep the scent strong as long as possible, avoid overheating and store in a plastic bag when not in use. When the herbs lose their aroma, the wrap may still be used for hot and cold therapy. The product is completely natural. There are no preservatives or chemical treatments to maintain the scent. As even good things wear out over time, treat yourself to a fresh new wrap. You can also spritz sparingly with essential oils.
What is the life of a Relax Wrap?
How long before it wears out and needs replacing? Most customers replace their wrap every 3-5 years. Some choose to hold on to it for many more years, depending on their use. With daily use, the wraps last about a year before they become unscented, but can still be used for hot and cold therapy.