Yes! If you leave it in the microwave too along, it will begin to smell overheated. If this happens, remove the wrap and allow it to cool for 10-15 minutes. This may not destroy the product, but it will shorten its product life.

If you heat your wrap much longer than recommended, you can burn the flax inside, and possibly burn a hole in the fabric. We do not offer a full product exchange for burned wraps, but we will offer 20% off the purchase of a new wrap.

To avoid overheating, heat slowly the first time you use it. Begin at 1:00-1:30 minutes, heating in 15 second increments until it’s just like you like it. After this, you will know how long to heat it in your microwave to get the desired temperature.  Back to Top

It takes a bit longer for the product to become cold, and it will never freeze solid. This is a benefit, some cold therapies are so cold they are painful! Place the product in a plastic bag to avoid exposure to moisture and food smells, and place in the freezer for 1-2 hours. Wraps can stay in the freezer continuously if in a plastic bag, so they remain cold until you are ready to use them.    Back to Top

Please keep in mind, there is a difference between hot and warm. When heated, the wrap stays hot for 20-45 minutes, which is the safest duration most physicians recommend for hot therapy. It stays warm for several hours. For example, if you use the wrap to help you fall asleep, you don't have to worry about burning yourself as with a heating pad, it will only stay hot for 20-45 min. But you will be pleasantly surprised to find the wrap still has some warmth in it when you wake up. 

There is no waiting time between reheats. If you like the wrap very hot, just pop it back in the microwave as soon as it begins to cool in 15-30 second increments. Be aware that it is not necessary to reheat for as long! To avoid overheating the wrap or your skin, please check the entire wrap before placing directly on your skin when reheating.
When frozen, the cool temperature typically lasts for 15-20 minutes.   Back to Top

No, the wraps are not machine washable. If you get something on the fabric, take a damp cloth or baby wipe and gently blot. Water causes the herbs to clump and can destroy your product, so avoid exposure to excessive moisture.  Back to Top

Most importantly, do not overheat the product. This scorches the flax seeds and herbs inside, shortening the life of the wrap. When not in use, store in a plastic bag at room temperature or in the refrigerator to preserve freshness.  Back to Top

The herbs will be aromatic for about 1-2 years, depending on care and frequency of use. To keep the scent strong as long as possible, avoid overheating and store in a plastic bag when not in use.

When the herbs lose their aroma, the wrap may still be used for hot and cold therapy. However, you will receive only 50% of the benefit without the aromatherapy.

A couple of suggestions: You can rub essential oils on the fabric, or you can visit us again! We hope you will choose to come back and see us. Remember, the product is completely natural. There are no preservatives or chemical treatments to maintain the scent. All good things wear out over time, so treat yourself every now and again to a fresh new wrap. Back to Top

Feel free to contact us with any questions, or for clarification on usage and storage at customerservice@relaxwraps.com or 1.866.222.4442. 

Enjoy your Relax Wrap and feel better!